Support
Help with the Göbekli Tepe visitor guide, the companion audio app, your account and saved enclosures. If you can't find the answer below, send us a message — we reply within one working day.
Get in touch
Common questions
What is the Göbekli Tepe app?
It's a free, offline companion guide. As you reach each of the great enclosures along the boardwalk, the app shows you which guide belongs to what you are facing — no signal needed. It's an independent companion to your visit, and it is out now on the App Store and Google Play.
Sign in with Apple isn't working
If the Sign in with Apple button doesn't respond on iOS, make sure you're on the latest version of the app (App Store → Updates), force-quit and reopen the app, and check that you're signed into iCloud on the device. If it still doesn't work, email [email protected] with your iOS version and device model and we'll fix it within a working day.
I forgot my password
On the login screen, tap "Forgot password" and enter the email you registered with. We'll send a reset link valid for one hour. Check your spam folder if it doesn't arrive within five minutes.
The app crashes or won't open
First try: force-quit and reopen. If that fails: uninstall and reinstall (your account and saved items are kept on our servers). Still failing? Email [email protected] with your phone model, OS version and a brief description of what happens.
Do the guides work offline?
Yes. The companion app brings up each enclosure's guide as you reach it, with no signal needed. Download the guides on Wi-Fi before you travel and they stay available on your device for your visit. Mobile coverage at the site can be patchy, so offline reading is the default.
What do "saved" and "explored" mean?
With a free account you can bookmark enclosures, heritage sites and articles to revisit later, and mark which of the four great enclosures you've explored so you can pick up where you left off. These are stored against your account.
How do I delete my account?
Inside the app: Profile → Account → Delete account. From the web: delete-account. Account deletion is processed within 7 days and removes the personal data we hold about you (your profile and saved items). Some anonymised analytics may be retained.
Visiting Göbekli Tepe — tickets, hours and access
We are an independent guide and do not sell tickets or manage access. For official opening hours, ticket prices and access, please consult the relevant official bodies directly. For an urgent safety concern at the site, contact the site authorities or local emergency services (the all-Türkiye emergency number is 112).
Privacy & legal
- Privacy Policy — what we collect, why, how long we keep it, your rights under GDPR.
- Terms & Conditions — use of the guide and the app.
- Cookies — cookies and tracking technologies used on the website.
- User-generated content policy — what's allowed in comments and submitted content.
About this guide
The Göbekli Tepe visitor guide and companion app are published by PIXELO MOBILE LTD (UK company number 10585806), 565 Green Lanes, Haringey, London N8 0RL. This is an independent educational and visitor resource for the Göbekli Tepe archaeological site near Şanlıurfa, Türkiye.
We are not affiliated with, endorsed by, or operated by the Göbekli Tepe excavation, the German Archaeological Institute (DAI), the Şanlıurfa Museum, or UNESCO.